Refund policy

Return Policy:

Returns / Refunds Policy

  • Goods may be returned for a full refund or credit or exchange subject to the following conditions:
    • You must contact Team Systems New Zealand by email to arrange for return and refund requests. Returns (or notice of intention to return) will only be accepted within 14 days of receipt of goods.
    • Items must be in new condition. Team Systems New Zealand reserves the right to refuse the return of any goods if they appear used or are damaged in any way.
    • The original Team Systems New Zealand invoice supplied with the goods must be produced for verification.

 

Eligibility for Returns:

  • To be eligible for a return, the item(s) must be unused, undamaged, and in their original packaging.
  • Returns are accepted within 7 days from the date of purchase.
  • Item(s) must be securely packed to avoid damage during the return.

 

Damaged Goods

  • Please carefully inspect goods upon delivery. If you notice any damage to the goods, please do not accept the delivery and inform us immediately.
  • Damaged goods must be advised by email with photos of the damaged item within two days of receipt otherwise the claim will not be accepted.

 

Freight Non-Refundable for Change of Mind/Wrong Item Selection:

At Team Systems, we strive to provide you with the best possible shopping experience. We understand that occasionally, you may need to return an item due to various reasons. To ensure transparency and clarity, we have formulated a return policy that outlines the guidelines and procedures for returns.

  • If you change your mind or accidentally select the wrong item, we regret to inform you that the freight charges incurred for the original delivery and return will not be refunded.
  • You will be responsible for covering the shipping costs associated with returning the item(s) to our facility.
  • Any failed attempt in delivering the parcel(s) may incur an additional charge for re-delivery. Please ensure you nominate an address where someone is available to sign during business hours.
  • A restocking/handling fee may be charged on some items that have been specifically ordered in and outside our normal stock lines.

 

Exceptions:

  • The freight non-refundable policy does not apply in cases where the wrong item was shipped due to an error on our part. In such instances, we will cover the return shipping costs and arrange for the correct item to be delivered to you.
  • Additionally, if the item(s) arrive damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue and provide a suitable solution.

 

Return Process:

  • To initiate a return, please contact our customer support team within the designated return period and provide them with the necessary details.
  • Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number.
  • Please ensure that the item(s) being returned are securely packaged to prevent damage during transit.
  • Include the RMA number on the return package to expedite the processing of your return.
  • Once we receive the returned item(s) and verify their eligibility, we will process the refund for the item(s) only, excluding the freight charges.
  • Refunds will be processed using the original payment method within 5 business days after receiving the returned item(s) and verifying their condition.

 

 

Warranty Policy

  • For a period of 12 months from the date of delivery Team Systems Pty Ltd warrants to the original purchaser of Materials Handling Equipment, that said equipment will be free of defects in materials and workmanship as determined at the date of shipment by Team Systems Pty Ltd. Batteries & castor's are excepted and have a period of 3-month warranty from date of purchase.
  • Team Systems warranty is a back-to-base warranty, meaning it is the customer's responsibility to return the faulty goods to the store of purchase. Team Systems will then assess the item and repair or replace the faulty item as deemed suitable.

Not covered by this warranty 

  • Hydraulic hoses, electrical cabling, and wheels. Consumables such as globes or similar items, any alterations to the equipment, and any parts not provided by Team Systems Pty Ltd.
  • Negligence, abuse, misuse, overloading, failure to follow instructions supplied with purchase, or accident.
  • Team Systems Pty Ltd will not accept liability for loss of use or for any indirect or consequential damages. In no event does the liability of Team Systems Pty Ltd exceed the purchase price of the equipment. Team Systems determines the type of service personnel and associated services for warranty satisfaction only if:
    • Examination of the product concludes the fault or defect has not been caused by neglect, misuse, improper operation, unauthorized repair or alteration, incorrect maintenance, abnormal deterioration of the equipment or parts due to the physical environment, accident, or improper installation by the purchaser.
    • This warranty overrides all other warranties whether expressed, implied, or statutory including implied warranties of fitness for a particular purpose, and therefore excludes certification or the like for equipment performance use or design with respect to any standard, regulation, or the like unless approved in writing by Team Systems Pty Ltd Managing Director. This warranty only extends to the first end user, if the goods are resold during the warranty period then the warranty may no longer apply.